Nobody's Core Business: Confronting Cross-Cutting Problems in the Public Sector

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Intro

This case explores tensions between working to achieve a prescribed mission and adapting missions and organizational capacities to changing social, political, and practical realities.

Learning Objectives

The aims of the case are to help students and city leaders:

Identify and evaluate opportunities for making social contributions (creating public value) outside of traditional understandings of organizational missions.

Identify conditions unique to public-sector managers’ environments, including complex lines of accountability, nuances of value, and the co-production of social outcomes.

Recognize possible avenues for collaboration across organizations and sectors to address social problems that cut across missions and organizational capacities.